Adhar Mahila Shilpa Udyog is a handicraft co-operative in Bundu, Ranchi in the state of Jharkhand. The tribal women from remote villages associated with the co-operative, manufacture various terracotta items along with dhokra & metal jewellery necklace.
We strive to provide lasting joy to our customers and craftsmen alike, through our Returns and Refunds policy.
Eligibility for Return
All Items, unless labeled as "Returnable" on their product detail page, are NOT eligible for returns.
If you've received a non-returnable product in a damaged condition, you can contact us within 7 days from the delivery of the product.
To be eligible for return, the item must be unused and in the same condition as you received it, and a video proof of delivery and unpacking proving that item was in damaged condition when received, should be provided.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return gets approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that the cost of shipping will be deducted from the refund.
WE SHIP PRODUCTS ONLY IN INDIA.
Shipping Charges Update: 26 Jan, 2021
We have revised our Standard Shipping charges per order to ₹80 below ₹1000 and for order amount exceeding ₹1000, there are no extra shipping charges.
Empowering Humans: We promote Human-made products. Our group values Human efforts - from Selection of products, to their Onboarding, Packaging, Shipping, and of course Your Shopping experience with us.
We verify, package and ship every piece of Art by hand, in a unique and personalised way. We try to ship on same day. But to personalise and to be thorough, sometimes we might ship the next day. You can always contact us for personalisation or any other queries.
For most Products and Orders, Shipping is a minimal ₹80, unless mentioned otherwise.
After payment, most well-connected destinations will receive products within 5 working days.